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IES will accept any unwashed/unworn apparel merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). IES will not accept for return or exchange any packaged non-apparel, including CDs, cassettes, DVDs, or videos once opened.
All digital sales are final, cannot be returned or refunded.
All returns or exchanges must be accompanied with a copy of your original order or order number and date of purchase.
Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.
Postage for returns/exchanges is paid by you.
If you are returning damaged or defective merchandise, we will credit your freight costs for the defective or damaged merchandise paid in the cost of return. For damaged international returns, include shipping receipt and up to $7.00 USD will be reimbursed.
If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.
We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.
If there is a problem with your order, please call customer service at Please call 1-877-730-9660 ext 2
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
IES may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. IES also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same IES Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. IES reserves the right to limit or prohibit sales to dealers.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The IES site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
To request an order cancellation, call 1-877-730-9660 ext 1 within an hour of placing the order.
Our customer service hours are 9:00AM-5:00PM EST
firstname.lastname@example.org or call 1-877-730-9660 ext 2